STORIES

There’s a story behind everything we do to empower our customers

The importance of being there

We learned a long time ago that the real heroes of our story are our customers. We’re just there to help them shine.

Janie

While installing Janie’s system, we detected a concerning buzz coming from her main panel. It had to be arching, a dangerous electrical flaw that can spark a fire at any time. The buzz came from an inaccessible part of the panel maintained by Janie’s utility. At this point in the story, other solar installers might have shrugged their shoulders and said, “Oh well, not my job.” But we leapt into action. We called the utility and had them send out a repairman. When he said he’d need to shut Janie’s power off for three hot summer days until they could fixed the problem, we dug in and fixed it ourselves. At no extra charge.

Larry

On July 4th, Larry’s home in Las Vegas went dark. Kitchen. Bathrooms. AC. Everything. Unable to reach an electrician, he called us. We knew the problem wasn’t related to the recent installation of his new solar system. But Larry needed help, and we weren’t about to let him suffer through the long hot weekend without air conditioning or cold beer. So we walked Larry by phone through a series of troubleshooting steps to get at the problem. About an hour later, after having him reset a couple of faulty circuits, Larry’s power roared back to life and he was able to enjoy his holiday weekend to the fullest. We were too.

Chase

We knew from the get-go that Chase was a stickler for details. He wanted his new solar system not only to work great, but to look great too. We were more than up to the challenge. After we’d finished installing his system and making sure it was working perfectly, Chase thanked us for our hard work and attention to detail. He loved the look of his new system… but there was just one thing. He’d need to have someone come out and paint the electrical conduit to match his house. Not wanting him to wait, we rolled up our sleeves (actually they were already rolled up) and painted the conduit ourselves. That’s just how we do things.

What our customers have to say

Today my solar panels were installed and your team was exceptional. They were very courteous from the time they arrived at my front door to completion. They did an outstanding job with the installation. They are true professionals and I am thrilled with everything they did for me today. I wanted you to know that your company is well-represented with these fine young men that you have working for you. I would not hesitate in recommending Arcadia Solar to anyone and I am looking forward to working with you as my solar company.

Jill A.

Lots of information to answer all questions. No pressure sales made the decision easy. Great people to work with.

John M.

I had a wonderful experience! All the way from the initial contact, throughout the installation, they handled the entire process perfectly. Maribel was my point of contact who communicated every step upfront and followed up to make sure that all expectations were met. Cyrus was the on-site superintendent who was extremely thorough on the day of installation. This process hardly took up any time on my part which is probably the most important to me. I’m very excited about getting solar installed and I highly recommend Arcadia!

Jeff M.

Excellent and professional service. Everyone at Arcadia I dealt with were very nice, enthusiastic and professional, and very responsive thorough the whole process. They also took care of everything from start to finish. Couldn’t make it easier than that. Very pleased with the service. I had some specific request (cosmetics), and they did everything they could to deliver. They definitely go above and beyond.

Sea B.

Arcadia’s team is not only professional but very knowledgeable too. Solar didn’t always makes sense until they came and sat at the table with us and then we wondered why we hadn’t done it years ago. They made the transition into renewable such an easy experience I would highly recommend them to everybody!

Teresa K.

Great service, always answers when we call, very helpful, answers any questions we had, great and very kind people

Jesse R.

Absolute enjoyable experience. From show up until departure this crew was courteous, respectful, knowledgeable and professional. They were contentious about their installation, painted the conduits to match the adjacent walls, labeled and reviewed the installation from top to bottom with me. Well done gentlemen and thank you for a stress free installation.

Tracy H.

Very up front and always kept me in the loop of what was going on. installation was professionally done and passed all the inspections the first time.

Martin N.

The process was smooth and the crew did a great job. We have had our system for almost a year and we are beyond happy with it. We are seeing the savings we had hoped for with our SRP bill and love being able to monitor our production and usage through our WattWise app! Highly recommend going solar with Arcadia Solar!

Anthony N.

When I first began searching for, reviewing and researching solar companies there were many. I narrowed it down to Arcadia Solar. I quickly discovered that they had high quality and a better price. Lisa K and the gang will answer any questions quickly, want you to feel great about the product and their service. I’ve seen the kind of energy their high quality panels are procuring. It’s amazing! I would DEFINITELY recommend Arcadia Solar!!

Steven G.

Arcadia Solar was recommended to us by a really good friend of mine. From start to finish I was informed of the progress every step of the way. From the presentation all the way to the installation, the work was professional detail oriented and high-quality. I would highly recommend Arcadia Solar to anyone that is looking to install solar panels on their house. Give them a call, you won’t be disappointed.

Robert D.

If you are thinking about adding solar to your house, I highly recommend you reach out to Ryan Agnitsch, their sales rep. He was non-pressured, walked me through the rules, regulations, designed a solar plan that is efficient for my house without adding addition cost and followed up with me on every aspect from start to finish. Additionally, he kept me informed on every step of the process, submitted everything for my HOA, took care of all the paper work with SRP and always called me back right away.

Mike G.

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